The first step is to convert your recording from Stereo to Mono. This is because once you have completed the steps below you will not be able to reverse them, meaning should you wish to have higher quality prompts for for example HD codecs in the future you will need to use the original backup files to generate these prompt files. Secondly, one you have the high quality original files, keep a back up. That means that when you get your studio to make your recordings, get them to make them in the highest quality available. Firstly, the steps outlined below are for making your prompt files ideal for ISDN quality. However, before exporting your IVR prompt recordings, there are some best practice guidelines to follow first.īefore starting with this process, there are a couple of things to be aware of. In order to install your new prompts in Asterisk, you will need to first export them from your sound editing software.
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March 2023
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